Frequently asked questions
Ordering, documentation, delivery and returns. If your question is not here, email us and we will answer within one business day.
Documentation and testing
How do I verify a Certificate of Analysis?
Every vial carries a batch code and a QR code. Scan it and you are taken to the analytical report issued for that specific batch by Janoshik, our independent testing laboratory — you are reading the lab’s own record, not a document we produced.
You can also search every report we hold by product or batch number in our COA database, before or after ordering.
Is the report for my actual batch, or a general one?
Your actual batch. Each batch is analysed separately before it is listed, and the batch code printed on your vial matches the report. We do not reuse a report across batches.
What testing is carried out?
High-performance liquid chromatography (HPLC) and mass spectrometry, performed by an independent laboratory. The report states the purity result, the methodology and the batch identification.
What happens to reports for batches that sell out?
They stay published in the COA database. If you bought a batch two years ago, its report should still be there.
Ordering and payment
How can I pay?
We currently accept payment by bank transfer (SEPA). Your order is confirmed and prepared once cleared funds arrive, and full payment instructions including the reference to quote are shown at checkout and repeated in your confirmation email.
Do I need an account to order?
No. You can check out as a guest. An account simply saves your details and order history for next time.
Can I change or cancel an order?
If it has not yet been dispatched, yes — email info@appeptides.com with your order number as soon as possible. Once a parcel has left us, the returns and withdrawal process applies instead.
Do you offer bulk or academic pricing?
Yes. Bulk discounts apply automatically at checkout as quantity increases — you will see the reduced price before you pay. Verified universities and research institutions can also apply for institutional pricing through our academic discount form.
Delivery
Where do you ship from, and where to?
Orders are prepared and dispatched from Slovakia, within the European Union. Destinations we currently serve are listed at checkout — if your country does not appear, we cannot accept the order.
How long does delivery take?
Orders are prepared within 1–2 business days of cleared payment, then shipped by tracked courier. The estimated transit time for your address is shown at checkout before you pay.
How is my order packaged?
In plain, unbranded outer packaging with no product names visible on the exterior.
Are there customs charges?
Not within the European Union — goods move freely and no import duty applies.
How do I track my order?
Use our order tracking page with your order number and the email address you ordered with.
Products and storage
How should material be stored?
Lyophilized material should be kept sealed at −20 °C and protected from light. Allow a vial to reach room temperature before opening.
We do not provide reconstitution or handling protocols. Post-reconstitution stability should be determined by your own testing.
What does “research use only” actually mean?
Our products are supplied strictly for lawful laboratory, analytical, educational or research and development use. They are not medicinal products, they are not authorised for human or veterinary use, and they are not intended for consumption, diagnosis or treatment.
By ordering you confirm you are acquiring them for research purposes and will not administer them to humans or animals. The full condition of sale is in our Terms & Conditions.
Can you advise on dosing or protocols?
No. We supply materials for laboratory research and cannot advise on experimental design, handling protocols, dosing, or any application involving humans or animals. We do not respond to requests for this kind of guidance.
A product shows “Out of Stock — Back Soon”. When will it return?
It means we cannot currently ship it. Email info@appeptides.com and we will tell you what we know about the next batch.
Returns
Can I return an order?
If you are an EU consumer you have 14 days to withdraw from your purchase without giving a reason. Unopened vials with the seal intact can be returned within that period.
Vials that have been unsealed cannot be returned — once a seal is broken, sterility and integrity can no longer be verified. Full details, including the model withdrawal form, are on our Returns & Withdrawal page.
My order arrived damaged or incorrect.
Email info@appeptides.com with your order number and photographs. We will replace it or refund it in full, including return shipping. This is separate from and additional to your withdrawal right.
Still stuck?
Email info@appeptides.com or use our contact page. We answer every message, usually within one business day.
